Principles of personal data processing

The website

or also referred to as the Website is the e-shop website at https://bewit.love, which is operated by the Administrator;

GDPR

Regulation (EU) 2016/679 of the European Parliament and of the Council;

Personal data

any information about the User from which the User can be directly or indirectly identified;

User / you

the natural person to whom the Personal Data relates, most commonly a customer or potential customer, or a user of our Website, also referred to as " you";

Processor

we use other entities that process Personal Data on the basis of a contract or other mandate for the controller;

Processing of Personal Data

is any operation or set of operations on Personal Data or sets of Personal Data that is carried out with or without the aid of automated processes, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or any other disclosure, alignment or combination, restriction, erasure or destruction;

Specific categories of Personal Data

data that we understand to be more sensitive. For example, they ask about your ethnicity, your sexual orientation, whether you are in a trade union, your health and your faith. Genetic and biometric data are also considered a special category of data if they are processed for the purpose of uniquely identifying a natural person.  We do not process this Personal Data.

→ Name and surname, contact details (especially e-mail, phone number)

→ Order notes and other information you provide to us in communication with us (in particular, your questions and answers to your questions, communication with you)

→ Invoicing data and bank details (data necessary for bookkeeping and payment)

→ Cookies and IP address, activity data (including information about your device or operating system)

→ Login to the user accountand behaviour in the user account (in particular the data filled in by the User in the user account, purchase history, time of registration, date of last profile update)

→ comments posted by you on our social media posts (in particular Facebook, Instagram, YouTube), as well as your profile name (nickname) on these social media and publicly accessible information on your profiles

→ identification data of the entrepreneur, if you are an entrepreneur

Why?

What kind of data?

How?

How long?

Visit the Website.

Providing basic functions of our Website, analytics, improving our services. We also process personal data so that we can show you relevant content or our advertising on other websites. You can set preferences in the cookie bar. The legal basis for the processing of Personal Data is consent (analytics, marketing cookies) or our legitimate interest(necessary cookies).

Information about when and how you visit and view our Website may include: IP address, date and time of access to our Website, information about your internet browser, operating system or your language settings, history of your behaviour on the Website. If you visit our Website via your mobile phone, we may also process data about your phone.

Cookies or other technologies for tracking User behavior.

The processing time varies according to the type of cookie. Some process data only for a session (visit), some for longer. More information can be found in the Cookie Policy.

Communication with customer support, requests and complaints.

By submitting your enquiry, you consent to the processing of Personal Data for the purpose of processing your enquiry.

Name, surname, telephone number, e-mail.

In order to process your enquiry, we process the Personal Data necessary to process your enquiry. Communication takes place by phone, e-mail or directly on our Website.

Closed queries are periodically deleted, but no later than 3.5 years after the query was submitted.

Sending commercial messages (direct marketing).

You have agreed to receive our newsletter. If you do not want to receive the newsletter, you can unsubscribe in the footer of the email.

Name, surname, telephone number and e-mail.

We send a newsletter in which we inform you about our goods, services and news.

The data is processed for a period of 2 years from the last active viewing of the newsletter, unless you unsubscribe earlier.

Why?

What kind of data?

How?

How long?

Visit the Website.

Providing basic functions of our Website, analytics, improving our services. We also process personal data so that we can show you relevant content or our advertising on other websites. You can set preferences in the cookie bar. The legal basis for the processing of Personal Data is consent (analytics, marketing cookies) or our legitimate interest(necessary cookies).

Information about when and how you visit and view our Website may include: IP address, date and time of access to our Website, information about your internet browser, operating system or your language settings, history of your behaviour on the Website. However, information about your behaviour on the Website is anonymised for your maximum privacy. If you visit our Website via your mobile phone, we may also process data about your phone.

Cookies or other technologies for tracking User behavior.

The processing time varies according to the type of cookie. Some process data only for a session (visit), some for longer. More information can be found in the Cookie Policy.

Order processing.

In order to purchase goods on our e-shop, you need to go through the Order process. Upon completion of the Order, the Contract between us is concluded. This is the performance of the Contract.

During the Order process, you enter your name, surname, e-mail, telephone number, contact and delivery address, billing data, or data in the notes.

You will provide us with this information when you fill it in either during registration for a user account or during the Order process.

The data is processed for the duration of the Contract or until its transfer and then for a period of 4 years from the end of the Contract.

Complaints. We will process certain personal data for the purpose of handling the complaint in order to comply with the legal obligation and also to fulfil the concluded Contract.

Name, surname, e-mail, telephone number, details of the concluded Contract, delivery and necessary payment details.

You provide us with this Personal Data in order to purchase goods on our e-shop, we process the Order and then fulfil our statutory or contractual obligation.

We will process your Personal Data for the duration of the customer's contractual relationship with us and subsequently for 4 years after its termination.

User account.

If you create a user account, we will process your Personal Data to the extent necessary. We process personal data on the basis of the concluded Contract.

The data filled in during registration, in particular your e-mail and other contact details (see above).

The scope of processing of Personal Data may vary depending on which Personal Data you fill out in your User Account.

You will provide us with this information when you create your user account.

We process your Personal Data for this purpose for as long as the user account exists.

Communication with customer support, requests and complaints.

By submitting an enquiry, you consent to the processing of Personal Data for the purpose of processing the enquiry, or Personal Data is processed on the basis of a concluded Contract.

Name, surname, phone number, email, invoice number and user account.

Communication with customer support takes place by phone, email, Facebook or directly on our website.

Closed enquiries and complaints are periodically deleted, but no later than 3.5 years after the enquiry or complaint has been dealt with.

Direct marketing, especially sending commercial messages.

For our customers, we may send the newsletter based on a legitimate interest in improving and promoting our goods and services or to those who have consented to receive it.

Name, surname, telephone number and e-mail.

We send a newsletter in which we inform you about our goods, services and news.

The data is processed for a period of 2 years from the last active viewing of the newsletter, unless you unsubscribe earlier. If you do not want to receive the newsletter, you can unsubscribe in the footer of the email.

We organise competitions. So that we can evaluate the competition, announce and publish the winners on our Website and social media. You give your consent to participate in the competition.

Name, surname, address, telephone number, email address or other details that may be specified by the terms of the competition.

You voluntarily provide us with Personal Information when you enter a contest on social media or on our Website.

The data is processed for a period of 2 years from the last end of the competition, unless you withdraw your consent earlier - or a different period if stated differently in the terms and conditions of the competition.

Satisfaction rating. We have a vested interest in finding out whether you were satisfied with our service and the goods you ordered from our e-shop.

Customer's name, surname, e-mail and information about the ordered goods.

Unless you have previously consented (e.g., as part of an Order), we will disclose certain Customer Personal Data to a third party for the purpose of evaluating customer satisfaction.

We process data for the duration of the customer's contractual relationship with us and subsequently for 4 years after its termination.

Accounting.

On the basis of the concluded Contract you will pay us the purchase price of the goods and transport. We issue you accounting and tax documents, which we then archive and continue to work with them for the purposes of proper bookkeeping and compliance with legal obligations.

Invoice details: name, surname, email address, billing address or other identification of the User and details of performance as per the Order. Details on the tax document: name, surname, email address, billing address or other identification of the User and details of the goods ordered.

After filling in the payment information in the profile, we save this information to create an invoice. We are fulfilling our legal obligation.

We are legally obliged to archive accounting documents and accounting records (invoices) for a period of 5 years starting from the end of the accounting period to which they relate. We are also obliged to keep the invoice for 3 years from the end of the tax year in which the tax liability related to the invoice arose. We are also obliged to archive tax documents for 10 years from the end of the tax year in which the transaction took place.

Compliance with legal obligations.

In certain cases, we must process your personal data in order to comply with obligations imposed by law.

In particular, this may include the name, surname, e-mail address, billing information, or other identification of the User.

In this case, we process your Personal Data in order to comply with applicable law (compliance with a legal obligation).

We process your Personal Data for the period of time required by applicable law.

Why?

What kind of data?

How?

How long?

Training and other events. We organise trainings, seminars, webinars and workshops.

We process your Personal Data that you fill in the order form, in particular name, surname, email, phone number, user account name and subscriber preferences.

After completing the order form, we will look at this information to ensure your attendance at the event, i.e. for the purpose of fulfilling the contract.

We will process your Personal Data for the duration of the customer's contractual relationship with us and subsequently for 4 years after its termination.

Why?

What kind of data?

How?

How long?

Offer of job positions.

You can find current job vacancies in the Careers section of our Website.

This is the information you provide in your CV. Name and surname, address, date of birth, phone number, email address, social networking link if applicable, former employment information, education, interests, skills, certifications.

We will look at the documents you have sent us that contain Personal Data and we will get back to you on that basis.

We have a legitimate interest in retaining the Personal Data of job applicants for a period of 3 years. This is because we may have an interesting job offer for you at a later date.

Website operation and security

BEWIT

Routine analysis of Website traffic

Google Analytics, Smartsupp, Persoo

Order processing

Helios , Zoner, Abra, Mail order

Complaints

Retino, Mail order

Inquiry handling and communication with us

Google, Smartsupp

Accounting

Abra, Helios

Marketing

Ecomail, Notifee, Persoo, Heureka, Smartupp, GoogleAds, Sklik, Bulkgate

Social networks

Facebook, Instagram, YouTube

Satisfaction rating

Heureka, Zboží.cz

Administration of a training, workshop or other online event

Zoom, MioWeb, Bulkgate, Facebook

Right of access

We will confirm whether we are processing your Personal Data.

You have the right to be informed about the purposes of the processing, the categories of personal data, the recipients to whom they are disclosed and the duration of the processing.

You have the right to know whether a right has already been exercised.

It is also a prerequisite that the rights and freedoms of other persons and copies of personal data are not adversely affected.

Right to correction

You have the right to request the rectification of inaccurate personal data. You can also correct some information in your user profile.

Right of deletion

If there is no other reason to further process the data, we will delete or anonymise the data requested by you.

Right to restriction of processing

Please contact us if you believe that we are processing data incorrectly. Whether it is the reasons for the processing or its scope.

Right to notification of rectification, erasure or restriction of processing

If you contact us with a request, we will inform you of the outcome. Sometimes we may not be able to accommodate you (e.g. the email address you wrote to us from no longer works).

The right of portability

We will provide your Personal Data that you have provided to us in a structured and machine-readable format to another controller at your request.

Right to object

If we process your data on the basis of a legitimate interest (e.g. sending a newsletter to Users). It is up to us to demonstrate our legitimate interest. If your objection is justified, we will stop processing your Personal Data.

The right to withdraw consent

If you have changed your mind, please let us know. Processing for marketing and commercial purposes may be revoked at any time.

Automated individual decision-making including profiling

Don't want to be decided by a computer? We respect your right, therefore we do not carry out profiling. We process Orders and so your Personal Data may be processed automatically.